Customer Service - Shipping And Delivery

Important Shipping Notice: for security reasons, all purchases made through OrangeJardin.com will require a signature upon delivery. Clients are responsible for reimbursing us for any shipping and handling charges incurred if a package is returned because no one was available to accept it. We cannot honor special requests to leave your package without a signature. Thank you for your understanding in this matter. Diana Walton

Our Business Hours

We are open Monday through Saturday, 5am-8pm Central Time.

Pricing

Please note that all prices displayed on Orangejardin.Com are quoted in U.S Dollars

How to Order

Ordering from OrangeJardin.Com is very simple and most convenient. However, you also have the option to place your order by calling our service agents at 713.204.6880 between the hours of 5am-8pm Monday through Saturday or by mailing your order, using a check or money order as payment to:

Orange Jardin LLC

3805 West Alabama

Suite 8204

Houston, TX 77027

Do you charge sales tax?

Orange Jardin. com is required by law to collect sales tax on orders shipped to Texas

The following forms of payments are accepted for online purchases:

Master Cards

American Express

PayPal

Visa

Debit Cards

Checks * Money Orders

Purchase Orders

Order Processing

Although orders are processed and shipped for delivered Monday through Friday, excluding holidays, our goal is to ship your order within 2-3 business days from the time we receive payment, and provide you with an anticipated delivery date via email or phone.

Do you deliver to post office boxes?

Yes we do ship to P.O. boxes and APO/FPO addresses. However, please note that there will be additional charges.

Do you ship to international customers?

Yes, we ship to every country, however extra fees may apply

What method of shipment do you use?

Most purchases are shipped via UPS, but we do offer other options as well.

How long before I receive my order?

Your shipping option and destination will impact your delivery time. To estimate the total delivery time for your purchase, please allow 2-3 business days to process your order for shipment, in addition to the time indicated by your preferred shipping choice. Orangejardin.com cannot be held responsible for unanticipated delays such as bad weather. However, we do take every precaution to ensure a timely delivery.

Do I get a Confirmation number?

A shipping confirmation will be emailed to you as soon as your purchase has been shipped. In addition, we will email a delivery confirmation once we receive notification from UPS that your purchase has been delivered. To ensure the security of your delivery, we do not provide tracking numbers, but maintain a tracking number for each delivery.

What if there is a discrepancy with my order

If there is a discrepancy with your order, please retain all documentation and packaging materials and contact us immediately by calling us at 713.204.6880 or by sending an email to delivery@orangejardin.com. and we will investigate and notify you by email or phone promptly.

Cancellations:

If your order was placed over the phone and you wish to cancel it, please call us within twenty four (24) hours of placing that order, and one of our agents will assist you with the cancellation. If your order was placed online, please log into your account, and follow the instruction to cancel your order or call us. Please note, this must be done within twenty-four (24) hours of placing your order. Because all orders are shipped no later than three (3) business days once payment have been received, it is necessary for you to do your cancellation before the products are shipped. Please note, once the items are shipped, just refused the package and you will only be responsible for the shipping charges.

Refund:

OrangeJardin.com is build on total satisfactions of our clients. If for any reason you are not totally satisfied, please return the unopen, unused items back to us, using the return policy outlined, and your method of payment will be promptly refunded to you minus the original shipping charges. Please note however, if the dissatisfaction was due to our mistake, you method of payment will be refunded including all shipping charges.

Return:

If you are returning an item due to damage, we will offer you a choice of product replacement or a full refund. Please notify us within 2 days of receiving your delivery. Please contact us by email delivery@orangejardin.com or call 713.204.6880. Please include your order number as well as a list of all the item (s) being returned. Do keep in mind that after three (3)business days we will not accept any returns, make exchanges or offer a refund. All returns must be in their original packaging and unopened. Please note that we cannot accept returned products that have been opened or used. We are also not liability for products lost or damaged in transit.

Return your package back to:

Orange Jardin LLC

Returned Department

3805 West Alabama

Suite 8204

Houston, TX 77027

United States of America

Questions & Answers

---

Our products are completely free of alcohol denat - aluminum - DEA - DMAE-Dimethylaminoethanol - Formaldehyde - BHA & BHT - Phthalates - Propylene glycol - Phenoxyethanol - Parabens chemical family - Tea lauryl sulfate - Tocopherol acetate - Octyl stearate - Methylisothiazolinone - Dimethicone - Paba - Coal tar dyes - Hydroquinone and Idebenone.

In addition, our products are toxic free, not tested on animals, free from preservatives, fillers, fragrance enhancers and synthetic fragrances, including fragrance oils.

Please note* if the information provided about any of or products require more explanation, please do not hesitate to call or Email us.

---

Why do you describe your products as healthy instead of natural?

Currently, there are no set standard for the use of the word "natural" many companies are using natural plant extracts in there cosmetic line just so they can put the word "natural" on their label, but their base formulas remain chock-full of synthetic ingredients. Our interest, knowledge, passion and joy is to provide skin and hair products that are effective and healthy. Based on the way the word is currently being used, we choose not to focus on it as a basis for describing our products.

Why do I have to refrigerate my products?

Commercial products are made to handle any possible problem that could arise, from freezing to boiling temperatures, as well as very long shelf lives before being purchased. Our products are 100% toxic free and contains no synthetic ingredients, therefore, refrigerating your products after opening, is not necessary, but can help to keep them fresh longer.

Why is there an expiration date on your product labels?

Although there are no regulations or requirements under current United States law that require cosmetic manufacturers to print expiration dates on the labels of cosmetic products, we at Orangejardin.com choose to include an expiration date on our products so that you can get the maximum benefits from your products by using them at their freshest.

Do you preserve your products?

No, none of our products contain preservatives. Preservatives are substances that kill potentially dangerous microorganisms like bacteria & fungi, that typically avoid waterless compounds. Because their efficacy relies on their ability to kill live cells, their "toxicity" is an unavoidable component. Therefore, to avoid the use of preservatives, our products are completely anhydrous(water free). Also, please note, the ingredients we use in our products, also act as natural preservatives.

Is Orangejardin.Com registered with the USDA?

No, not at this time, but all our organic ingredients have been sourced from suppliers that either are registered with the USDA, or ensured the certification and validation of their organic products.

Are your products tested

All of Orangejardin' products have been verified and exceed the compliance set by the Federal Food, Drug, and Cosmetic Act (FD&C Act) 21 CFR 701.3. Orangejardin is also registered with The Voluntary Cosmetic Registration Program (VCRP), an FDA post-market reporting system for use by manufacturers, packers, and distributors of cosmetic products that are in commercial distribution in the United States. It helps the FDA in its mission to protect consumers.

Will you be expanding you product line?

Yes, we will continue to globally sourced healthy ingredients and combine them into effective products to benefit the health and well-being of our clients, without harming the environment.

Are your products sold in stores?

No. Our products are sold exclusively at OrangeJardin.com

Do you use any synthetic fragrances in any of your product?

No, we do not. All the products sold on Orangejardin.com is 100% fragrance free.

Are your products tested on animals?

No, none of our products have been tested on animals. We have also been assured by our suppliers, that none of the ingredients we purchase have been tested on animals.

Definitions

---

Please note* if at anytime you see an ingredient listed on our product labels of which you do not understand or have questions, please do not hesitate to call or Email us for an explanation. (just in case you missed it above)

Please find below, a list of some of the most frequently used words associated with our products, along with a brief explanation.

---

Cold Pressed

A method of mechanical extraction where heat is reduced and minimized throughout the processing of the raw material. This helps the oil maintain its original state. Temperatures are controlled to ensure that it does not exceed 80-90 degrees Fahrenheit.

Expelled Pressed

A method of natural, mechanical extraction and processing of oils where a small amount of heat is produced, usually around 120-200 degrees Fahrenheit.

Unrefined

A process of mechanical extraction and screen filtering where no additional refining process has taken place. This ensures the finest quality product and makes the oil the best for food and cosmetic uses. Unrefined oils tends to be darker in color and stronger in scent.

Free Radical

Free radicals are highly-reactive and unstable molecules found naturally in the body and in the environment, that can cause serious cellular damage. These molecules contain atoms with unpaired electrons that will react quickly with certain chemicals in the body and in the process, interfere with the cells' ability to function normally.

The body can handle free radicals, but if antioxidants are unavailable, or if the free-radical production becomes excessive, damage can occur. It is believed that free radicals are the main cause of extrinsic (external) aging.

Anti-oxidant

Vitamins C (Ascorbic Acid), E (d-alpha tocopherol), beta-carotene (a form of vitamin A), lycopene, and Vitamin A (Retinyl Palmitate), protect the body against the destructive effects of free radicals by donating one of their own electrons, before they can do any damages. They also act as scavengers, helping to prevent cell and tissue damage by slowing the destruction of cells and create a barrier against pollutants.

We use T-50 Vitamin E Oil in our products because, while the alpha tocopherol in the 250, 1000, and 1400IU/g oils are good antioxidant, studies show that the gamma tocopherol in the Vitamin E T-50 oil is a better antioxidant for oils/lipids in cosmetic formulations due to its large amount of gamma tocopherols.

Vitamin A (Beta Carotene)

Important for natural development of skin & hair. It helps maintain smooth skin & delay formation of premature wrinkles. It also improves skin elasticity, moisture content, suppleness and assist with reversing the signs of photo-aging (intense and chronic exposure to sunlight.) A lack of vitamin A can cause skin to become dry and hardened. Orangejardin. com, sourced ingredients that naturally contain high level of natural vitamin A

Vitamin B

Carry nutrients to different parts of the body, including the hair follicle and root, as will as increase tissue repair. Vitamin B5 aids in the utilization of vitamins and help in cell building.

Vitamin B6

Is anti-inflammatory.

Vitamin C (L-Ascorbic Acid)

A free radical scavenger.

Vitamin D

A necessary nutrient for skin and hair development.

Vitamin E

Binds free radicals and prevents their destructive action in cells and cell membranes. It also help to moisturize, smooth and strengthens the skin.

Vitamin F

Is the former name for Essential Fatty Acids.(please see essential fatty acids).

Zinc & Iron

Are essential for hair growth.

Vitamin K (also know as Linoleic Acid

Is an Essential Fatty Acid used to reduce redness in skin.

Trans Epidermal Water Loss

The loss of moisture from within the skin into the atmosphere.

Polyphenols

Are plant derived chemicals with amazing antioxidant, anti-inflammatory, anti-bacterial and skin rejuvenation capabilities that has been know to slow the aging process, reduce free radical activity and reactivated dying skin cells. Chocolate and White Tea are particularly rich in polyphenols.

Phytochemicals

Compounds that act as Free Radical Scavengers.

AnthocyaninAre phytonutrients found in fruits and red wine. They provide potent anti-inflammatory properties and are powerful antioxidant scavengers that protect cells against the aging effects of Free Radicals.

Oleic Acid

Regenerate and preserves skin cells.

Capric

Found in goat's milk, replenish, rejuvenate and moisturize the skin.

Sebum

An oily substance secreted by the sebaceous glands in the skin to protect both the skin and hair from drying out.

Carotenoids

Are potent antioxidants that protect the skin against the damaging effects of sunlight.